Privacy Policy for Xafpay Money Transfer Service

Xafpay Privacy Policy

Effective Date: 25/09/2023

Introduction

Xafpay is committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our money transfer service. By accessing or using our service, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information:

This may include your name, contact information, date of birth, government-issued identification information, and other details necessary to verify your identity and comply with federal regulations.

Financial Information:

We may collect information about your financial transactions, including bank account or payment card details.

Transaction Information:

Details of your money transfers, recipient information, and transaction history.

Device and Usage Information:

Information about your device, such as its IP address, browser type, and operating system, as well as how you use our service.

How We Use Your Information

We may use your personal information for the following purposes:

To Provide Our Services:

To process and facilitate money transfers and related financial services.

Identity Verification:

To verify your identity as required by federal regulations.

Customer Support:

To provide customer support, respond to inquiries, and resolve issues.

Security:

To protect against fraud, unauthorized transactions, and other security risks.

Legal and Regulatory Compliance:

To comply with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and other applicable regulations.

Disclosure of Your Information

We may disclose your personal information:

To Recipients:

To fulfill your money transfer requests.

Service Providers:

To third-party service providers who assist us in providing and improving our services.

Legal and regulatory Authorities:

To comply with federal laws and regulatory requirements.

Business Transfers:

In connection with a merger, acquisition, or sale of assets.

Method of Payment, Card Types accepted and Currency

We accept transfers primarily from Visa, MasterCard and Discovery credit/debit card in USD, EUR, CAD, AED.

Refund Policy

As a general principle, we kindly inform you that we do not offer refunds on our service. This policy is in place due to the digital nature of our resources and the significant investment we make in maintaining, and delivering top-notch services.

Exceptional Circumstances

We understand that life can be unpredictable, and exceptional circumstances may arise that warrant consideration on a case-by-case basis. If you believe your situation calls for an exception to our refund policy, please don't hesitate to contact our caring support team at [email protected]

Data Security

We employ robust encryption and security measures to protect your personal information. However, no data transmission over the internet or method of storage is 100% secure. We cannot guarantee the absolute security of your information.

Your Choices

You can update your personal information and communication preferences by logging into your account. You may also have rights under applicable federal and state privacy laws.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. The revised policy will be posted on our website along with the effective date.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at [email protected]